Non-Stick Heat-Resistant Silicone & Wood Cooking Utensils Set - Black

At Lifekit, we know that when you order kitchenware, you want it delivered quickly, safely, and reliably. This Shipping Policy explains how we handle processing, shipping, delivery, and related questions so you can shop with confidence.

Order Processing

• Processing Time: Orders are processed within 1–2 business days after payment confirmation.
• Business Days: Monday through Saturday, excluding U.S. public holidays.
• You will receive a confirmation email once your order has been placed and another email with tracking details once your package has shipped.

Shipping Locations

• We currently ship to addresses within the United States.
• Unfortunately, we do not ship to P.O. Boxes or APO/FPO/DPO addresses at this time.

Shipping Methods & Delivery Times

We offer two convenient shipping options:

• Standard Shipping: 3–7 business days (Free Shipping)
• Expedited Shipping: 2–3 business days ($7.99)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak holiday seasons.

Tracking Your Order

As soon as your order ships, you’ll receive a tracking number via email. You can use this number to track your package directly through the carrier’s website.

Damaged or Lost Packages

• If your order arrives damaged, please contact us at support@lifekit.shop within 48 hours of delivery with photos of the packaging and items.
• If your package is lost or stolen, we will work with the carrier to investigate and resolve the issue.

International Shipping

At this time, Lifekit ships only within the United States. We are actively working on expanding our shipping network to serve more countries in the near future.

Customs, Duties & Taxes

All orders shipped within the United States are tax-inclusive as required by law. For future international orders, customers will be responsible for any customs fees, duties, or import taxes.

Delivery Issues

Lifekit is not responsible for delivery delays caused by incorrect addresses, carrier issues, or unforeseen circumstances (such as weather or natural events). Please ensure that your shipping details are accurate before placing your order.

Questions About Shipping?

If you have any questions about our shipping policy or need help with your order, feel free to reach out:

• Email: support@lifekit.shop
• Address: 305 E Market St S, Leesburg, VA 20176, United States
• Our team replies to all emails within 24 hours on business days.

At Lifekit, we’re committed to making sure your kitchenware arrives safely and on time so you can focus on cooking, creating, and enjoying your home.

At Lifekit, we want every customer to be fully satisfied with their purchase. Our kitchenware is designed to make cooking, organizing, and enjoying your home easier, and we stand behind the quality of our products. If something doesn’t meet your expectations, we’re here to help.

1. Eligibility for Returns

• You may request a return within 30 days of delivery.
• Items must be:
  • Unused and in their original condition
  • In the original packaging with all accessories included
  • Accompanied by proof of purchase (such as your order confirmation email)

Please note: For hygiene and safety reasons, certain kitchenware items (such as food storage containers, utensils, or accessories that have been opened and used) cannot be returned unless they arrived damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Clearance or final sale items
• Opened or used kitchenware products (unless defective upon arrival)

3. Return Process

1. Contact our customer support team at support@lifekit.shop within 30 days of receiving your order.
2. Provide your order number and a brief description of the issue (with photos if the product is damaged or defective).
3. Our team will review your request and provide you with a return authorization and instructions for shipping your item back.

Customers are responsible for the return shipping cost unless the item is defective, damaged, or incorrect.

4. Refunds

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed back to your original payment method within 5–10 business days.
• Please note that shipping costs (if applicable) are non-refundable.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

• Contact us at support@lifekit.shop within 48 hours of delivery.
• Include photos of the damaged product and packaging so we can quickly resolve the issue.
• In these cases, Lifekit will cover the cost of return shipping and provide either a replacement or a full refund.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period:

• First, check with your bank or credit card provider. Processing times may vary.
• If you still haven’t received your refund after 10 business days, please contact us at support@lifekit.shop.

8. Contact Us

If you have any questions about this Returns & Refunds Policy, our customer service team is ready to assist you:

• Email: support@lifekit.shop
• Address: 305 E Market St S, Leesburg, VA 20176, United States
• We respond to all inquiries within 24 hours on business days.

At Lifekit, our goal is simple: to provide kitchenware you’ll love using every day. If something isn’t right, we’ll do our best to make it right.